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Ordering
Orders can be placed by telephone, fax or post. Ordering by E-mail and E-Commerce are possibilities for the future. Our telesales office is manned between the hours of 9am to 5pm weekdays and voicemail is available outside these hours.
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Order Packing
Orders are packed in our purpose built chilled pack room and held at a controlled temperature until departure. All dairy produce is packed and stored in the dairy fridge at a temperature of 4ºC.
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Health & Hygiene
There is a fully documented cleaning programme for all areas, which includes frequency, chemical usage, etc. All produce is stored in off-the-floor, temperature controlled locations.
Customers and the Environmental Health Officers from Leicester City Council inspect our premises at regular intervals. We are certified to supply the National Health Service. All relevant staff are trained to the Basic Hygiene Certificate level with an Advanced Hygiene Certificate holder on the Management Team.
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Account Management
New customers are allocated an Account Manager who reviews progress on a daily basis during the early phases. Information regarding special products, delivery information, packing requirements and times of delivery are all carefully monitored and entered on packing notes, invoices or at the point of order entry to ensure that the customers requirements are individually met.
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Training
Training takes place through a combination of specialist companies, e.g. Computer software provider, Forklift Truck Instructors, and Leicester City Council Environmental Health etc. and in-house training.
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Chilled Delivery Fleet
All deliveries take place on temperature controlled vehicles maintained to the highest standard. Temperatures are recorded at every delivery point.
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Environmental Policy
The Company has its own Environmental Policy which encompasses handling of waste packaging, power saving devices, recycling of printer and photocopier disposables, etc.
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Premises
We operate from a purpose built warehouse on a food site with easy access to the motorway network. The majority of our ground floor area is dedicated to temperature controlled storage with the capacity to control produce at 5 different temperatures including a purpose designed warm room for the storage and ripening of bananas, avocado pears, etc. The first floor comprises office suite and staff amenities.
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Overview
The commitment of PFS to its customers has been focused on the three main areas of Customer Care, Quality and Value for Money. Great pride is taken by our staff in working as a team to satisfy the needs of our customers, all performed in a spirit of excellence. We are a food service company and as such try to tailor our service to our customers.
Our aim is to provide a consistently high quality and reliable service. We are often approached for advice on special events, menus, etc., and we took the decision some years ago to always have on our Management Team a qualified chef.
Much of our recent investment had been on our storage and handling facilities enabling us to supply the freshest produce of the highest quality. This now includes direct deliveries to us from France and Holland as well as produce from the UK and from around the world via Specialist Importers.
The Company has been established since 1938 and started life as a traditional wholesaler of fresh fruit, salads, vegetables and flowers to the retail sector. In latter years we have focused our efforts on the Catering Sector and become one of the premier food companies in our area.
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